All products are for external use only.
We are NOT doctors.
We are NOT evaluated by the FDA.
We are NOT offering medical advice.
We are NOT qualified to give you medical advice.
We are a family who does a lot of research…then sells what works for us.
We are aware that there are those with sensitive skin who will break out or develop a rash even when using hypoallergenic products. If you are prone to sensitive skin, try soap on a small section of skin and evaluate for redness, rash, or irritation…discontinue use if any of these symptoms appear. Some essential oils and natural ingredients may irritate sensitive skin.
Terms of Purchase (vendor/online/third party vendors)
By purchasing one of our products, you agree to abide by our recommendation of testing the soap on a small patch of skin first before full body use. Because everyone’s skin and reactions are unique to the individual, you agree to hold Pure Soaps and Candles, employees, and affiliates free from any and all liability, claims, demands, actions and causes of action whatsoever arising out of use of our products including any loss, damage, injury or death.
Limitation of Liability
In no event shall the aggregate liability exceed the amounts actually paid by you for the products purchased in the six (6) month period immediately preceding the event giving rise to such claim. In no event shall either party be liable to anyone for any indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind (including loss of data, revenue, profits, use or other economic advantage) arising out of use of this site including but not limited to the use or inability to use the site or for any content obtained from or through the site, any interruption, inaccuracy, error or omission, regardless of cause in any information contained herein, even if the party from which damages are being sought have been previously advised of the possibility of such damages.
Product & Warranty Disclaimers
Pure Soaps and Candles makes no representation, warranty, or guaranty as to the reliability, timeliness, quality, suitability, truth, availability, accuracy or completeness of any information on this site. Pure Soaps and Candles does not represent or warrant that (A) the use of the site will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data, (B) this site or its products will meet your requirements or expectations, (C) any stored data will be accurate or reliable, (D) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your requirements or expectations, (E) errors or defects will be corrected, or (F) the service or the server(s) that make the service available are free of viruses or other harmful components. The service and all content is provided to you strictly on an “as is” basis, all conditions, representations and warranties, whether expressed, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby disclaimed to the maximum extent permitted by applicable law by Pure Soaps and Candles.
Returns & Refund Policy
If you are not completely satisfied for any reason, you can return an item within 7 days of receipt for a full refund of the merchandise purchase price. Refund will be for the purchase price, in the original form of payment. Original delivery and handling charges are nonrefundable. Return shipping charges are the responsibility of the customer.
How to return unsatisfactory product:
Ship product to 2205 K Oak Ridge Rd Suite 200 Oak Ridge NC 27310 and include the following:
- Order Number
- Reason for return
- Action you would like taken (e.g. Refund or Exchange)
Company ships all orders within the 50 United States via USPS or UPS depending on customer selection at checkout. Small orders ship first class while larger orders ship priority. Orders are packaged within 1-2 business days. Most packages usually arrive within 3 to 5 business days of order completion. Accurate shipping address and phone number are required to ensure timely delivery.
Customer is responsible for tracking packages. If your tracking information shows that your package has been delivered and you have not received it, please contact your local post office. If they cannot locate the package, please contact us. You must contact us within 3 days of your package being marked delivered. If lost packages has been a problem in the past, please use the UPS option and insurance will be applied to your shipment.
If your order qualifies for free shipping, it will be shipped via USPS priority or first class. All wholesale orders over $200 in value are shipped via UPS Ground.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.