FAQ








 

Q: Are your candle fragrances safe?
Our candles are made with pure essential oils and natural aromas. All of our candles are phthalate-free and paraben-free.

Q: Are wood-wick candles harder to light?
Wood wicks can be harder to light at the beginning which is why we add a 100% cotton wick along with the wood to make it an easy start.

Q: Why use wooden wicks instead of cotton wicks?
They are organic and offer a fabulous ambiance with their crackling sound. Wooden wicks have no carbon build-up or output and do not mushroom. Our wicks are made in the USA from Forest Stewardship Council certified wood.

Q: Why use soy wax?
Soy candles are a natural option made from vegetable oil (soybeans). Paraffin candles are made from petroleum oil. As a result, soy wax candles do not increase the CO2 level in the atmosphere as paraffin candles do. Furthermore, soy candles do not require harsh chemicals to scent them.

Q: How do I prevent my candle from tunneling?
Candles have “memory” meaning the wax will only melt as far as it did the first time you burned the candle. We suggest burning your candle until the entire top surface of your candle becomes liquid. This may take 2 to 4 hours during the first burn.

Q: What is our return policy?
We do not accept returns. However, we will replace an item that is defective or damaged within 5 days of your purchase. Please inspect your order upon reception and contact us immediately should you require a replacement.
To be eligible for a replacement product:
Please email us at mypuresoapsandcandles@gmail.com within 5 business days of receiving your products and include your order number and a clear photo of the damaged item along with a photo of the box, label, and packing.

Q: What if my favorite candle aroma is out of stock?
We hand-pour all our candles. Occasionally we introduce limited edition candle aromas as well as seasonal candles. You are welcome to email us if you want a candle that is not available on the website. We will be happy to check the schedule and let you know what we have coming in.

Q: Do you ship internationally?
Currently, we only ship in the continental USA.

Q: Do you offer gift certificates?
Yes, you can purchase a gift card in various denominations directly from puresoapsandcandles.com/product/giftcards. It will be sent right to your inbox. Please contact us if you require an amount not shown on the website.

Q. Why do you sell your tea lights in metal tins?
We use metal tins because they are environmentally friendly. Once the candle is finished, the metal cup can be recycled. Our tins are popular for weddings, special events, decorative table design, company gifts, and party favors.

Q: I purchased the candle subscription but I am moving can I postpone my subscription?
Yes, you can postpone, skip, or cancel at any time provided it’s 10 business days before the delivery date so we can stop any future payment to your credit card and the order.

Q: What are your candles made out of?
Our candles are 100% pure natural soy and coconut oil blends and 100% soy and beeswax blends. Did you know that a company only has to add a small amount of soy (about 10%) and still call it a soy candle? Our candles are a blend of 100% soy and 100% pure coconut oil making our candles a clean natural burn. No harsh chemicals, lead, dye, toxins, toxic fragrance oils, or paraffin.

Q: What are the other benefits of soy candles?
– Soy candles burn 50% longer
– The scent from a soy candle emits a stronger scent aroma
– Soy candles burn cleaner
-Soy candles do not leave soot

Paraffin candles release petro-carbon soot that stains your walls, and furniture and is circulated through your air ducts. This soot, according to the American Lung Association, contains 11 documented toxins, 2 of which are known carcinogens — toluene and benzene.

Q: Are essential oils as potent an aroma as the toxic alternatives?
We believe our candles offer as strong of an aromatic experience as their counterparts without the negative health effects. Our customers tell us they love the natural aromas inspired by nature and especially enjoy not having the negative health side effects from using toxic alternatives.

Q. Why choose beeswax?
Beeswax is a byproduct of the honeybee which is a natural option. It is the only naturally occurring wax in the world. It burns brighter and longer than any other candle wax. Beeswax candles can clean the air by emitting negative ions. Burning beeswax is ideal for those who suffer from asthma or allergies.

Q: Can I change my order?
Once your order is placed, our team springs into action packing your shipment. We are not able to add or alter items once your order is placed.

Q: What if I have a problem with my shipment:
All our boxes go out FedEx insured. If something happens we handle it with FedEx and reship it to you if you contact us within 48 hours of delivery (or attempted delivery).  Check your email often for tracking updates.

Q: My tracking says delivered, but I didn’t get my package.
Contact us to help you track your package or reship you a new one.